Warranty


Foreword

The current Terms of Warranty apply to all products purchased from www.apolloecigs.co.uk and are in force at the moment of purchase, so please take your time to read this document carefully. 


Apollo offers a 90 Days Warranty on all Apollo branded electronic components (including batteries, chargers, and mods). This warranty does not apply to 3rd party products not made by or branded with the Apollo logo. For a period of 90 Days, we guarantee that your Apollo product will be free from defects in material workmanship under normal use and service for the product’s lifecycle, according to product usage documentation. This warranty does not cover any defects or damages on products that have been lost, misused, improperly or inadequately maintained, or modified. The warranty lasts for a period of 90 Days from the date of purchase, however, products are limited to a maximum of three (3) replacements on any given item. The item must be ruled defective by our Support Team and will be replaced with an equal item from current inventory. Replacement or upgrade of the product is your exclusive remedy under this warranty. 

Apollo offers a 30 Days Warranty on all 3rd party electronic components (including batteries, chargers, and mods). This Warranty applies to products not manufactured or branded by Apollo. For a period of 30 days, we guarantee that 3rd party products purchased from Apollo will be free from defects in material workmanship under normal use and service for the product’s lifecycle, according to product usage documentation. This warranty does not cover any defects or damages on products that have been lost, misused, improperly or inadequately maintained, or modified. The warranty lasts for a period of thirty (30) days from the date of purchase, however, products are limited to a maximum of two (2) replacements on any given item. The item must be ruled defective by our Support Team and will be replaced with an equal item from current inventory. Replacement or upgrade of the product is your exclusive remedy under this warranty. 3rd party products typically include a manufacturer’s warranty, in which case you must directly contact the manufacturer of the product for warranty replacements. 

Apollo offers a 7 Days Warranty on all clearomizers, tanks, cartridges, replacement coils and cartomizers. This warranty does not cover any defects or damages on products that have been lost, misused, improperly or inadequately maintained, or modified. Using e-liquid that is highly acidic or contains cinnamon will void this warranty. Clearomizers, coils, cartridges and cartomizers are intended to eventually burn out and be replaced, and there is no perfect measurement scale for how long they will last due to a variety of factors. Everyone uses these products differently, and we cannot control for all variables. Recent industry quality studies have shown that if an atomizer works properly the first time it’s used, there is little reason other than improper use for it to stop working properly.  

From date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults. 

All sales of e-liquids, disposables, and Rebuildable Drip Atomisers (RDAs) are final. Apollo does not accept returns or exchanges of these products and does not offer a warranty for them. 

All claims related to missing items or broken merchandise such as tanks or liquid bottles from your order should be notified immediately after receival without exceeding 48 hours (2 days). All claims exceeding this period will be deemed as inadequate according to this Warranty terms. The returned items should not be used and returned in the original condition. Usage signs of broken products will void the refund/exchange request.  

All warranty exchanges require preauthorization and must be accompanied by a completed Return Merchandise Authorization Form (RMA). To obtain authorization and an RMA Form, please contact customer service using the information from the contact page

Purchasers should be aware that our electronic cigarette batteries and atomizers, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.

Apollo is not to be made responsible for any injury or damage in the case of misuse of the provided merchandise. Users are solely responsible for the misuse or usage against the indications of the manual or the information provided on this website. Apollo is not responsible for any advice a user might find on a 3'rd party website as this information is not issued by Apollo.

Apollo reserves the right to revise or modify the terms of this warranty agreement at any time for any reason without prior notification.